Mimic Habitat LLC Privacy Policy
Our Commitment to You
Welcome to Mimic Habitat. We are a community built on a foundation of ethical husbandry and education, committed to making pet ownership a deeper, more engaging learning experience. Your trust is our most valuable asset, and we handle your personal data with the same care and respect you give your pets.
This policy explains how we collect, use, and protect your data when you interact with our website. It applies to all our online platforms. "Personal data" is any information that can identify you, such as your name, email address, or IP address.
We believe that integrity and transparency are non-negotiable. If you have any questions, please reach out.
Who We Are (Data Controller)
Mimic Habitat LLC is the data controller responsible for your personal data.
Our contact information is: Mimic Habitat LLC, 3400 COTTAGE WAY, STE G2 #31221 SACRAMENTO, CA 95825 USA, Support@mimichabitat.com
How We Collect Data
a. Data We Collect Automatically
When you visit our site, our servers and third-party analytics tools (including Google Analytics) automatically collect non-personal or pseudo-anonymized data to ensure the site functions properly and to help us improve your experience. We do this to analyze website activity, troubleshoot issues, and serve you better. This information includes:
- Masked IP address.
- Date, time, and time zone of your visit.
- Browser and operating system used.
- The pages and files you accessed on our site.
- The website that referred you to us (if applicable).
- Visitor metrics and interaction data collected via Google Analytics
This data collected by our servers is not linked to any personal information that can directly identify you, and we store it for a maximum of seven days, after which it is automatically deleted. Data collected by Google Analytics is governed by its own privacy terms.
We rely on our legitimate interest in maintaining, improving, and measuring the performance of our website for this practice.
b. Data You Provide to Us
When you interact with our services—for example, by signing up for our newsletter or making a purchase—you voluntarily provide us with personal data. We only ask for the information we need to fulfill your request.
- Contact Forms (via Squarespace): We collect your name, email, and message to respond to your inquiries.
- Newsletter Sign-Up: We require your email address to send you our newsletter. You can also provide your name to personalize our communication.
- Purchases: To process and ship your orders, we collect your name, email, shipping and billing addresses. Payment card details are securely collected and processed by our payment partner, Stripe Technology Company Limited and are not stored directly on Mimic Habitat servers.
We use this data to provide the services you requested. The legal basis for this is to fulfill our contractual obligations to you or to take steps at your request before entering into a contract.
Our Approach to Cookies and Tools
Cookies are small text files placed on your device by websites. They make sites work efficiently and provide information to site owners. At Mimic Habitat, we use them to enhance your browsing experience.
We believe in transparency. We only use cookies with your explicit consent, and our cookie banner gives you full control over your preferences.
Tools We Use
We use a minimal number of carefully selected tools and platforms:
- Squarespace: This is the content management system that hosts and powers our website. Data you provide via contact forms is securely managed through this platform.
- Stripe: This secure, external payment gateway handles all payment card processing for your purchases. We do not store your full, sensitive financial data (such as complete credit card numbers) on our servers; this information is securely tokenized and managed entirely by Stripe.
- Google Analytics: We use this third-party tool to understand how visitors interact with our website. It collects data about your activity (e.g., pages visited, time spent, device type) through cookies to help us improve our site's user experience. We use this data to ensure the site's functions are properly operating and to help us improve your experience.
Data Sharing and Your Rights
a. With Whom We Share Data
We do not sell, rent, or trade your personal data to any third parties for marketing purposes. Your information is shared only with trusted partners who are essential to our operations, such as:
- Payment Processors: To handle your transactions securely.
- Shipping Carriers: To deliver your orders.
- Email Service Providers: To send you newsletters or order updates if you have opted in.
We vet all our third-party partners to ensure they adhere to strict data protection standards and are only provided with the necessary information to perform their specific function.
b. Your Rights
You have complete control over your personal data. At any time, you can exercise the following rights:
- Right of Access: Request a copy of the data we hold about you.
- Right to Rectification: Ask us to correct any inaccurate or incomplete data.
- Right to Erasure (Right to Be Forgotten): Request that we delete your personal data.
- Right to Restrict Processing: Ask us to limit how we use your data.
- Right to Data Portability: Request to receive your data in a structured, machine-readable format and have it transferred to another organization.
- Right to Object: Object to the processing of your data, particularly for direct marketing.
- Right to Withdraw Consent: If we rely on your consent to process your data, you can withdraw that consent at any time.
To exercise any of these rights, please contact us at the email or mailing address listed above.
Children's Privacy
Our services are designed to be safe and educational for all ages, but they are not directed at children for the purpose of collecting personal data. We do not knowingly collect personal information from individuals under 16 without verifiable parental consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take steps to delete it.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or for legal or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website with a revised "Last updated" date. We encourage you to review this policy periodically.